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Payment for the order has been deducted from my account, but no order details have been received?

Your order details may have not been captured with us. The amount will be refunded to your account in next 5-7 days

What payment options do you have?

Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact. You can choose to pay by the following options:

  • Credit/Debit Card Payment
  • Net Banking
  • Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
  • UPI/QR
Query regarding B2B?

Drop your query at and the concerned person will get back to you at the earliest possible.

I want to register a complaint regarding a product?

Mail your query at for all the warranty and service-related issues or call Customer Service to help you.

When can I expect the delivery of my product?

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible

I have lost my invoice copy, what should I do?

Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for Crophonic products.
Order placed on the website: Contact Customer Service to help you.


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