Replacement of a product is allowed only under the following circumstances:
• The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
• Replacement can be made if the customer establishes that the product delivered was in defective condition or has a physical damage within 24 hours of receiving the product.
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered was not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items please report the same to our Online support team. The request will, however, be entertained once our team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Crophonic.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
• In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us or the user has to send the courier at ……
A product will not be replaced under the following circumstances:
• Customer is not happy with the look/sound quality of a defect free product
• Physical damage not notified within 24 hours of receiving the product
• An electrical surge or any damage caused by the user.
We believe in helping our customers as much as possible, and have therefore a liberal cancellation policy. However, under this policy:
• Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery condition.
• No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasional offers and therefore cancellations are not possible.)